Customer Service Representative

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking experienced and fresher candidates for on-site roles in Yogyakarta. Responsibilities include ensuring service meets KPIs, addressing customer needs with empathy, and maintaining professionalism. Candidates must be fluent in English and hold a diploma or bachelor's degree. Immediate joining is preferred.

Qualifications

• Fluency in written and spoken English required.
• Must have a diploma or bachelor's degree.
• Ability to resolve non-standard customer issues.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide solutions.
• Greet customers courteously and maintain professionalism.
• Participate in activities to improve customer satisfaction.

Skills

English Fluency

Empathy

Customer Service Skills

Education

Diploma 3 / Bachelor's degree

Job description

Hiring Experienced and Fresher

This is a 24/7 Rotational Shift

ON SITE ROLE - WORK FROM OFFICE

English Fluency - Written and Spoken English

Education – Diploma 3 / bachelor's degree - GRADUATED

Location: Lippo Mall, Yogyakarta

Notice period -

Can join IMMEDIATELY

Essential Functions/Core Responsibilities -

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to

resolve customer issues that are non-standard/unstructured and require some clarification or conceptual

thinking

• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build

rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain broad knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services