English Customer Service Money Transfer Jakarta

UNAVAILABLE; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking candidates in Jakarta for a role that involves communicating with customers and resolving issues. The ideal candidate should have a bachelor's degree, a strong grasp of English, and excellent problem-solving skills. Experience in customer service is a plus, but fresh graduates are encouraged to apply. The position requires working in shifts.

Qualifications

• Minimum GPA 2.75.
• Experienced in Customer Service is preferred.
• Fresh graduates are welcome to apply.
• Willing to work in a shifting schedule.
• Willing to be placed in Jakarta.

Responsibilities

• Communicate with customers via email, live chat, and calls.
• Provide knowledgeable answers about products and services.
• Review customer complaints and provide timely responses.
• Effectively manage workload and prioritize tasks.

Skills

Excellent in English (C1)

Good analytical thinking

Customer focused

Good in Time Management

Education

Bachelor's degree or equivalent from all majors

Job description

Overview

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Responsibilities

• Communicate with customers, email, live chat and call (inbound/outbound).
• Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.

Qualifications

• Bachelor's degree or equivalent from all majors
• Minimum GPA 2.75
• Experienced in Customer Service is preferred
• Fresh graduate are welcome to apply
• Excellent in English (Speaking, Writing, Listening, and Reading with minimum score C1 (Will be tested during the recruitment process))
• Good analytical thinking and problem solving
• Customer focused
• Good in Time Management
• Willing work in shifting schedule
• Willing to Place in Jakarta

Responsibilities

• Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.
• Providing the customers with a final response in a timely manner.
• Write final responses to complaints
• Understands procedures and policies and stays updated on changes to ensure accuracy and compliance
• Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines