KAM GrabFood Mid Market Segment

Grab; Daerah Khusus Ibukota Jakarta; On-site; IDR 325.309.000 - 487.964.000; Full time

Job summary

A leading superapp in Southeast Asia is seeking a Key Account Manager to enhance its relationships with high-profile merchants. With responsibilities including the creation of co-marketing campaigns and data insights analysis, this position is key to driving revenue growth for the company. The role requires strong communication skills and adeptness in a fast-paced environment, offering competitive benefits and flexible work arrangements.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Celebrations and time off for important moments

Confidential Grabber Assistance Programme

Qualifications

• 3+ years of experience in sales, business development, account management, or operations.
• Experience in engaging with prospects and partners through account management.
• Proven ability to drive revenue through strategic partnerships.

Responsibilities

• Engage with merchants and establish communication.
• Create impactful marketing campaigns for partners.
• Collaborate with operations to ensure service quality.

Skills

Sales

Business Development

Account Management

Strategic Partnerships

Communication

Proficiency in English

Dynamic Environment Adaptability

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From delivering your favorite meals to managing your finances and getting around town hassle-free, we support you with everything. At Grab, purpose inspires us and habits build excellence. We harness the power of Technology and AI to drive Southeast Asia forward by economically empowering everyone, with heart, hunger, honor, and humility.

Get to Know the Role:

We are looking for a candidate to help us build strategic relationships with high-profile merchants and increase revenue. As a Key Account Manager, you will cultivate and expand our most important merchant relationships. We seek individuals who are independent, move quickly, and deliver results. We value team members who embrace challenges and are excited to contribute to our growing Merchant Organization. You will be based onsite in Grab Jakarta.

The Critical Tasks You Will Perform:

• Report to the Mid Market KAM Lead, GrabFood.
• Engage with merchants, listen to their needs, and establish communication and engagement with prospects.
• Create impactful campaigns through co-marketing partnerships to benefit both customers and partners.
• Use data-driven insights to assess ROI and KPIs, aiming to increase basket size and foster loyalty.
• Collaborate with operations and customer service to uphold service and food quality among partners.
• Help build a strong team and establish processes to serve and grow our key merchant relationships effectively.

Essential Skills Needed:

• 3+ years of experience in sales, business development, account management, or operations.
• Experience engaging with prospects and partners through account management.
• Proven ability to drive revenue through strategic partnerships.
• Ability to balance multiple sales opportunities and excel in fast-paced, dynamic environments.
• Proficiency in English, with experience establishing communication and engagement with prospects.
• Enthusiasm for the on-demand delivery industry, particularly food delivery.

Life at Grab:

We care about your well-being and offer several global benefits:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex to create a benefits package that suits your needs.
• Celebrations and time off for important moments, including Parental and Birthday leave, and volunteering leave through Love-all-Serve-all (LASA).
• Confidential Grabber Assistance Programme to support you and your loved ones.
• Flexible work arrangements with differentiated hours to help balance personal commitments.

Our Values at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and excel. As an equal opportunity employer, we consider all candidates fairly and equally, regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, disabilities, or other attributes that make them unique.