CX System & Analytics Manager

PT Eka Mas Republik; Jakarta Utara; On-site; IDR 499.417.000 - 749.127.000; Full time

Job summary

A leading broadband provider in Indonesia is seeking a CX System & Analytics Manager. The ideal candidate should have at least 3 years of experience in developing and managing customer-related systems, strong data analysis skills, and familiarity with BI tools like Tableau. Experience in the ISP or Fin-Tech industry is preferred. This role is crucial for driving customer engagement and satisfaction.

Qualifications

• At least 3 years experience in developing and managing customer-related systems.
• Experience in ISP or Fin-Tech industry focusing on online transactions.
• Strong capability in data analysis and BI tools.

Skills

Data analysis

SQL

Business Intelligence tools

QA processes

Tools

Tableau

Job description

Position Overview

MyRepublic a member of Sinar Mas, subsidiaries of PT Dian Swastatika Sentosa Tbk, is looking for a CX System & Analytics Manager with the following details:

Company Background

MyRepublic starting in Indonesia from February 2015, was established in 2010 and being a part of Sinar Mas in 2012. MyRepublic previously known as CEPATnet and Innovate, is an interactive multimedia broadband company offering services Quadplay 1 in Indonesia. We convey using the two best technology fiber optic cables, Hybrid Fiber Coaxial (HFC) and most recently, Fiber To The Home (FTHH). Extensive fiber infrastructure, allowing PT Eka Mas Republik to deploy last mile directly to the major cities in Indonesia. With reliability and super-speed Internet access through fiber and latest broadcasting technology OTT, PT Eka Mas Republik will revolutionize the broadband industry in Indonesia, enabling interactive multimedia services to end consumers.

Qualifications

• At least 3 years experience in developing customer-related system, managing the deployment of customer-related system, or managing the omni channel
• Experience in ISP or Fin-Tech Industry that rely on online transaction
• Strong capability in data analysis, SQL, and BI tools (Tableau)
• Good understanding of QA in customer service (QA process, calibration, compliance)

Additional Information

All confidentiality of submitted applicant data is the company's priority. Only shortlisted candidates will be notified.

For more information, please visit our website: www.myrepublic.co.id