Fresh Graduate English Customer Service - Yogyakarta Site

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Sleman (Yogyakarta) is looking for candidates to handle customer inquiries through chats and emails. The position requires good English communication skills, strong problem-solving abilities, and the capability to work in shifts. Candidates must be available to start immediately after passing the recruitment process. Competitive salary and benefits are offered.

Benefits

Performance Incentive

Salary above UMR Jogja

Project Allowance

Bonus Holiday Pay

BPJS and BPJSTK

Overtime allowance

Shifting Allowance

Qualifications

• Minimum GPA of 2.75.
• Willing to work in 24/7 shifts including weekends and public holidays.
• Candidates can work immediately if they pass the recruitment process.

Responsibilities

• Answering incoming chats and responding to emails.
• Handling customer inquiries through chats.
• Providing customers with product and service information.
• Documenting all information according to standard operating procedures.
• Conducting customer surveys to ascertain level of customer service.

Skills

Good written and verbal communication skills in English

Strong problem-solving skills

Typing speed of at least 50 words per minute

Communicative

Education

Minimum D3 or bachelor's degree

Job description

Requirements

• Minimum D3 / or bachelor's degree from all majors with minimum GPA 2.75.
• Good written and verbal communication skills in English (Will be tested during the recruitment process).
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes.
• Communicative
• Willing to work in 24/7 Shift including Weekend and Public Holiday
• Willing to Place in Sleman (Yogyakarta)
• Candidates can work immediately if they pass all recruitment process

Responsibilities

• Answering an Incoming chats and Respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution

Benefits

• Performance Incentive.
• Salary above UMR Jogja.
• Project Allowance.
• Bonus Holiday Pay (if working in public holidays).
• BPJS and BPJSTK.
• Overtime allowance.
• Shifting Allowance (as the position requires shifting schedules).