Customer Service

PT Finture Tech Indonesia; Jakarta Utara; On-site; IDR 83.514.000 - 116.920.000; Full time

Job summary

A fintech start-up company in Jakarta Utara is looking for a Customer Service representative with a minimum of 2 years' experience. The role involves managing incoming calls, addressing customer needs, and maintaining relationships through effective communication. Ideal candidates will possess strong analytical skills, attention to detail, and be capable of working independently and as part of a team. Prospective employees must be flexible with shift work. This position offers a unique opportunity to be part of an innovative financial services environment.

Qualifications

• Minimum of 2 years experience in customer service.
• Experience in a senior customer service role is preferred.
• Strong understanding of customer service best practices.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate information and handle customer complaints.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Organizational skills

Job description

Manage large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Requirements

• Experienced as a Customer Service for 2 years.
• Experienced in a senior customer-service role.
• Strong attention to detail and a knack for process improvement.
• Excellent verbal and written communication skills.
• Strong understanding of customer service best practices and standards.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks.
• Ability to work in shifts.

About Finture : Finture is a USD fund invested fintech start-up company. We provided the unique Neobanking business to our individual user _The YUP Card (Paylater Card) . As a member of AFTECH, Finture has a close partnership with major banks and financial institutions in Indonesia including BNI, BSS, VISA, GPN。