Customer Support (EN & ID)

PT.MYVENUS NETWORK INDONESIA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Medical Aesthetic Service Provider is seeking bilingual professionals for a Customer Support role in Jakarta. The successful candidate will be responsible for managing online inquiries from customers, providing detailed information about services, and ensuring a smooth consultation booking process. Requirements include fluency in English and Indonesian, experience in customer service via messaging platforms, and proficiency in CRM systems. This is an office-based position with a dynamic team focused on customer satisfaction.

Qualifications

• Must be fluent in both English and Indonesian.
• Experience in customer service through WhatsApp is crucial.
• Strong communication skills, both verbal and written, are required.

Responsibilities

• Manage online customer inquiries through various messaging platforms.
• Provide information and assist customers with booking consultations.
• Update records in the CRM system and handle communication with HQ.

Skills

Fluent in English

Fluent in Indonesian

WhatsApp-based customer service experience

Clear communication skills

Experience in medical tourism

CRM systems knowledge

KPI-based performance experience

Job description

Job Overview

Summits Group is a global company working closely with our Korea HQ and Indonesia team. We are currently looking for talented bilingual (EN/ID) professionals to join our growing team in Jakarta.

Job Information

Work Location: Jakarta, Darmawangsa (Office-based)

Working Days: 5 days/week (schedule to be discussed)

Key Responsibilities

• Handle online customer inquiries from English-speaking and Indonesian customers via WhatsApp, Line, Instagram DM, etc.
• Provide basic information regarding treatments/procedures and assist with consultation bookings.
• Respond to customer inquiries using FAQ and prepared scripts.
• Update consultation records and customer status in the CRM system.
• Communicate with Korea HQ and Marketing Team.
• Manage no‑show cases and provide feedback to improve Customer Experience (CX).

Qualifications & Experience

• Fluent in English and Indonesian (mandatory).
• Experience in WhatsApp‑based customer service or customer handling.
• Fast, clear, and accurate communication skills.
• Well‑organized, responsible, and polite in customer interactions.
• Experience in medical tourism / hospital / clinic customer service.
• Experience using CRM systems.
• Experience working with KPI‑based performance metrics (conversion rate, response time, etc.).

Performance Metrics

• Response SLA (e.g. within 5–10 minutes)
• Consultation‑to‑booking conversion rate
• No‑show rate
• Customer satisfaction score

Additional Information

How many years' experience do you have as a Customer Support Role?

Hair & Beauty Services 11-50 employees

My Venus is the first Medical Aesthetic Service Platform in Indonesia. The Platform is now revolutionizing the entire industry of the Indonesian Medical Aesthetic Service Market, and we aim to become the next unicorn in Indonesia.