Shipping & Warehouse Manager

Caterpillar Financial Services Corporation; Batam; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading finance company is looking for a Customer Service Manager in Batam, Indonesia. The successful candidate will oversee customer service activities, coach a team, and enhance operational workflows. Ideal candidates should have equivalent experience in a financial institution, strong decision-making skills, and very good English proficiency. This position offers a full-time contract, a monthly salary, and additional benefits, ensuring a comprehensive compensation package.

Benefits

Monthly base salary

Quarterly incentive compensation

Meal vouchers

Medical insurance

Corporate Life & Accidental Death insurance

Qualifications

• Equivalent experience in a similar position in a banking or financial institution desired.
• Strong decision-making and problem-solving skills.
• Very good command of English (spoken and written).

Responsibilities

• Manage customer service activities and initiatives for business unit.
• Oversee administrative processes supporting the Customer Service department.
• Coach customer service team to achieve performance goals.

Skills

Customer service management

Problem-solving

Effective communication

Leadership

Decision-making

CRM systems

Education

Equivalent experience in banking or financial institution

Job description

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role definition

Manages customer service activities and initiatives for business unit.

• Oversee administrative processes supporting the Customer Service department to ensure efficiency and compliance
• Expert customer service: anticipates customer needs, develops strategies for handling difficult customers, resolves complex issues, and recovers from service failures to maintain trust and satisfaction
• Leadership and training: coaches customer service team to achieve performance goals and objectives, provides constructive feedback, listens openly, and communicates effectively
• Supervises the alignment of the operations with internal policies
• Uses critical thinking techniques to organize data, clarify priorities, and support risk assessment and decision-making
• Coordinates processes related to contract creation/modification/termination, etc.
• Collaborate with legal teams and external legal partners, ensuring timely resolution of issues
• Oversee cooperation with insurance providers, including policy administration and claims handling
• Reviews and validates internal reports, ensuring accuracy and timely delivery
• Facilitates cross-departmental collaboration to optimize operational workflows

Requirements

• Equivalent experience in a similar position in a banking or financial institution desired
• Knowledge of customer service priorities, major responsibilities and overall organization of the customer support function or department
• Effective communication and ability to build strong relationships with clients, vendors and peers
• Strong decision-making and problem-solving skills
• Very good command of English (spoken and written)
• CRM systems and technologies: ability to learn processes and systems quickly ("learning agility")

We offer

• Full-time employment contract for indefinite period
• Monthly base salary and quarterly incentive compensation depending on individual performance & company results
• Meal, holiday, cultural, gift vouchers within the established budget
• An opportunity to work for the finance company of the world's largest construction equipment manufacturer
• Individual medical insurance and Corporate Life & Accidental Death insurance

Posting Dates:

December 22, 2025 - January 7, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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