Customer Service & Guest Relation Officer JKT/SBY

Everlash; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A beauty service company in Jakarta is seeking a Customer Service & Guest Relation Officer to handle customer interactions, complaints, and appointments. Candidates should have a service-oriented personality and be technology savvy, with a minimum education of SMA/SMK or higher. Fresh graduates are encouraged to apply. This role also involves managing facilities and selling products, contributing to a positive customer experience.

Qualifications

• Fresh graduates are welcomed to apply.
• Has worked in a similar setting (beauty salon, hotel, hospitality, medical clinic, etc.).
• Attractive and representable as customer service.

Responsibilities

• Able to conduct consultation sessions with customers (face to face).
• Handle customer complaints and appointments.
• Manage and maintain facilities and tools at store.

Skills

Service oriented personality

Sales oriented

Technology savvy

Experience in customer service

Education

Minimum education from SMA/SMK or Diploma or Bachelor degree

Job description

Customer Service & Guest Relation Officer JKT/SBY

Qualifications

• Minimum education from SMA/SMK or Diploma or Bachelor degree from any disciplines
• Fresh graduate welcomed to apply
• Service oriented personality
• Has worked in similar setting (beauty salon, hotel, hospitality, medical clinic, etc.)
• Attractive and representable as customer service
• Call center applicants are welcomed
• Technology savvy
• Sales oriented (can sell our products)
• Knowing about Closing system (daily matching transactions from System and Actual Revenue at store)
• Hair & Beauty Services 101-1,000 employees

Main Responsibilities

• Able to conduct consultation session to customer (face to face)
• Handle customer complaints
• Handle customer appointments
• Able to arrange therapist schedule along with Store Leader
• Manage and maintain facilities and tools at store
• Selling our products
• Do daily Closing Journal Report for Finance & Accounting Dept (proven by test)

What's your expected monthly basic salary?

Company Overview

LIT Group is a beauty company based in Jakarta, Indonesia, specializing in eyelash extensions, manicure, and waxing services. We provide modern beauty treatments using innovative products from the United States, conveniently available at multiple locations across Jakarta, Surabaya, Makassar, and Denpasar.

Core Values

Go the extra mile with integrity, respect, and productive collaboration.

Our Purpose

We aim to empower Indonesian women to look beautiful, confident, and effortlessly polished—without spending hours getting ready every morning.

Our Brands

• Ruhee by EVER
• Ruhee Diary
• Lavere Lash

Locations

Central Jakarta, Jakarta, ID

South Jakarta, Jakarta, ID

Additional Info

Customer Service Agent moody global limited