Bilingual English Call Center Agent — Shifting

Infomedia; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service provider in Semarang seeks dedicated professionals to handle customer calls and resolve inquiries. Candidates must possess a minimum of D3 educational qualifications, be fluent in English, and be willing to work shifts. Responsibilities include answering customer queries and processing requests effectively. Priority will be given to candidates with a B2 certificate. This is a fantastic opportunity for those desiring to advance in customer service roles.

Qualifications

• Fluent in English (can engage in basic conversation).
• Priority given to those with a B2 certificate.
• Willing to work in shifts.
• Residing in Semarang.

Responsibilities

• Answer customer calls professionally and respond to inquiries and complaints.
• Research required information using available resources.
• Handle and resolve customer complaints related to product sales and service issues.
• Provide information on company services and products to customers.
• Process forms, orders, and applications requested by customers.
• Identify, escalate priority issues, and report them to upper management.

Skills

Public Communication

Education

Minimum D3 in any major

Job description

A customer service provider in Semarang seeks dedicated professionals to handle customer calls and resolve inquiries. Candidates must possess a minimum of D3 educational qualifications, be fluent in English, and be willing to work shifts. Responsibilities include answering customer queries and processing requests effectively. Priority will be given to candidates with a B2 certificate. This is a fantastic opportunity for those desiring to advance in customer service roles.