puestos de Service Manager en United States

The provided job description is fairly comprehensive but could benefit from improved formatting and minor content adjustments for clarity and professionalism.

Here is a refined version with better structure and formatting:

We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12-month contract.

This role will be 80% client-focused and is for one of their most critical products. We are seeking someone with a strong level of client-facing experience.

Additional Details:

• Inside IR35
• Hybrid - 2 days a week in Reigate

• Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes.
• Work with internal teams to ensure end-to-end service delivery to all clients.
• Build relationships with internal and external stakeholders.
• Serve as an escalation point for client issues.
• Collaborate with Incident response teams to ensure timely service resolution.
• Liaise and communicate with clients during major incidents.
• Maintain, improve, and promote the Service Catalogue.
• Work on projects to ensure Service Management processes are documented and covered.
• Promote the Service Management function across different teams.
• Support Service Management and Delivery Leadership with program planning, execution, and future support strategies, including Business Continuity Plans (BCP) and regulatory compliance.

• Experience implementing service improvement plans.
• Proven experience in a service management role for a market-facing SaaS provider.
• ITIL V3 or V4 qualification and a solid understanding of the ITIL framework.
• Proficiency with service management software and tools (e.g., ServiceNow, BMS).
• Data-driven mindset with the ability to develop improvement programs based on data, measure success, and iterate.
• A bachelor’s degree in Business Administration, Management, Information Technology, or a related field is valuable.