Service Manager

Robertson Recruitment Services; Poole; On-site; GBP 42,000 - 50,000; Full time

Job summary

A recruitment agency is seeking a Service Manager to oversee service and maintenance delivery for a Fire & Security client in Poole, England. This permanent, full-time role requires providing excellent customer service and managing client expectations. The successful candidate will work closely with Senior Engineers and Regional Engineering Teams, handling escalated complaints and arranging regular client meetings. Salary ranges from £42,000 to £50,000 per annum, reflecting the importance of customer satisfaction and operational excellence.

Responsibilities

• Provide excellent customer service at all times.
• Foster strong partnerships with clients to understand needs.
• Manage and conduct regular client meetings to review service levels.
• Handle escalated customer complaints quickly and satisfactorily.

Job description

Robertson Recruitment are working with our Fire & Security client to fulfil the following permanent / full-time role of Service Manager.

The Service Manager is responsible for the service and maintenance delivery through the Senior Engineers and Regional Engineering Teams. The Service Manager is Accountable for delivering service and maintenance works in line with client expectations and SLAs.

Offering a fantastic salary bracket from £42,000 to £50,000 per annum

Duties & Responsibilities:

• Provide our clients with excellent customer service at all times.
• Foster a partnership approach with clients in order to understand needs and minimise any service misses.
• Arrange and manage regular face to face customer meetings, to review service levels and future opportunities with clients.
• Manage any escalated customer complaints quickly and to a satisfactory outcome for both part...