Quality Assurance Service Manager

Opus People Solutions; Northampton; On-site; GBP 42,000 - 55,000; Full time

Job summary

A public sector organization in Northampton is seeking a Quality Assurance Service Manager to lead the delivery of its audit and performance monitoring programme. The successful candidate will design and implement quality assurance systems, manage a team, and collaborate with partners to ensure high standards in children's services. Candidates should have social work experience, service management experience, and be registered with Social Work England.

Qualifications

• Qualified social work experience working with children and families.
• Experience in auditing and performance monitoring for children's services.

Responsibilities

• Design and deliver audit and quality assurance systems.
• Conduct audits and present findings to senior leadership.
• Manage a team and align their work with business objectives.

Skills

Experience in social work

Auditing activities

Service Manager Experience

Social Work England Registered

Job description

Northamptonshire Children's Trust is seeking a Quality Assurance Service Manager to lead the delivery of our audit and performance monitoring programme, ensuring the highest standards of practice across the Directorate.

About the Role

As the Quality Assurance Service Manager, you will:

• Direct and coordinate all aspects of the Quality Assurance Framework.
• Develop and implement robust quality assurance systems and monitoring tools.
• Undertake audits and investigations, analyse data, and report findings to senior leadership teams and strategic boards.
• Lead the development and dissemination of practice standards across children's services.
• Work collaboratively with internal and external partners to embed Signs of Safety as the operational framework.
• Manage a team engaged in audit activities and children's rights functions, including recruitment, supervision, and performance management.

Main Accountabilities

• Design and deliver audit and quality assurance systems aligned with national and local standards to support the Directorate's Improvement Plan.
• Conduct audits, produce reports, and present findings to senior leadership, ensuring recommendations lead to measurable improvements.
• Develop systems for sharing audit outcomes and quality assurance findings to drive service improvement.
• Collaborate with partners to embed Signs of Safety and promote best practice.
• Update and implement local procedures, policies, and practice standards across all children's services.
• Coordinate internal and multi-agency audits, learning events, and targeted training identified through QA processes.
• Undertake specialist tasks such as Management Case Reviews and audits arising from court directions.
• Work with colleagues to design learning and training programmes that address service improvement needs.
• Line manage staff engaged in audit and children's rights activities, aligning their work plans with business objectives.

Skills

• Experience of working in qualified social work positions, working with children, young people and their families.
• Experience of carrying out auditing activities and performance monitoring in relation to children's services.
• Service Manager Experience
• Social Work England Registered

If you thrive to make a difference and have experience, then we would love to hear from you.