Service Manager

MAS Resourcing; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established security business in the Milton Keynes area is seeking an experienced Service Manager to lead their service department. You will manage a team of service engineers while ensuring excellent customer service standards. The ideal candidate will have a strong background in security systems and proven leadership skills. This role offers competitive salary and benefits, including a car allowance, and provides an opportunity to work in a supportive, family-style culture.

Benefits

Competitive salary

Car allowance

23 days’ holiday plus bank holidays

Employee discount and benefits scheme

Modern, stunning offices

Qualifications

• Experience in CCTV, intruder alarms, or a similar environment is crucial.
• Hands-on problem-solving ability is essential.
• Experience in NSI-approved or regulated security settings is required.

Responsibilities

• Lead and motivate a team of service engineers.
• Manage helpdesk and service coordination staff.
• Provide technical support both remotely and on-site.
• Ensure SLAs and KPIs are met.
• Handle escalated service issues professionally.
• Drive continuous improvement in service delivery.

Skills

Previous experience within security systems

Strong technical background

Proven people management skills

Excellent communication skills

Job description

Service Manager - Bedford / Milton Keynes / Northampton borders - Salary Negotiable depending on experience + car allowance

The good stuff

• Competitive salary depending on experience
• Car allowance
• 23 days’ holiday plus bank holidays
• A business that’s big enough to cope but small enough to care
• Employee discount and benefits scheme
• Modern, stunning offices
• Friendly, supportive, family-style culture

The role

My client is a well-established, highly respected local business within the security sector. We are seeking an experienced Service Manager to lead and develop their service department, ensuring exceptional customer high service standards.

You will take ownership of the service function, managing both on-site and off-site engineers while acting as a key technical and operational point of contact.

Key responsibilities

• Lead, manage, and motivate a team of service engineers, including those working remotely
• Managing helpdesk and service coordination staff
• Provide technical support both remotely and on-site when required
• Ensure all SLAs and KPIs are met or exceeded
• Handle escalated service issues and customer concerns professionally and efficiently
• Drive continuous improvement across service delivery and customer satisfaction

What we need from you :

• Previous experience within security systems, CCTV, intruder alarms, or a similar environment
• Strong technical background with hands-on problem-solving ability
• Experience working within an NSI-approved or regulated security setting
• Proven people management skills with a hands-on leadership approach
• A customer-focused mindset with excellent communication skills

If you are an experienced Service Manager looking to join a respected business that truly values its people, get in touch today and email your cv to to discuss this exciting permanent opportunity.

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of cv’s we receive daily. However, your application will be reviewed within a two day working period. If you do not hear from us within this time, you have unfortunately been unsuccessful on this occasion.

This vacancy is being advertised by M.A.S Resourcing who are acting as an employment agency / business