Patient Services Manager

NHS; Hemel Hempstead; On-site; GBP 33,000 - 36,000; Full time

Job summary

A local healthcare provider in Hemel Hempstead is seeking a Patient Services Manager to ensure high standards of patient service and oversee reception and administrative teams. This role includes managing patient enquiries, leading staff training, and supporting HR functions. Ideal candidates will have NHS experience and knowledge of GP practice operations. The position offers a salary between £33,000 and £36,000 and requires flexibility in working hours. This is a permanent, full-time role.

Qualifications

• GCSE grade A to C in English and Maths.
• Previous NHS experience in a GP surgery or healthcare administrative role.
• Knowledge of GP practice operations and prescribing processes.

Responsibilities

• Oversee reception and admin teams, ensuring excellent patient service.
• Manage enquiries and appointments, and support HR functions.
• Drive service improvements alongside the wider practice team.

Job description

Job Summary

We are seeking an experienced and highly organised Patient Services Manager to join our dynamic GP practice team. This role offers an excellent opportunity for an experienced administrator/team leader to progress their career and take on a new level of responsibility.

About us

Everest House Surgery is a modern, patient-focused GP surgery committed to delivering high-quality primary care to our local community. We offer a comprehensive range of services, including routine consultations, chronic disease management, minor illness care, and support for long-term conditions. Our team of dedicated clinicians and administrative staff work collaboratively to ensure smooth practice operations, excellent patient experience, and the highest standards of clinical care. We are proud of our commitment to innovation, continuous improvement, and fostering a supportive, inclusive working environment for all staff.

Main duties of the job

The Patient Services Manager will play a pivotal role in ensuring high standards of patient service across the practice, supervising reception and administration teams, and providing strong operational and administrative support. The role involves managing patient enquiries and appointments, leading on staff training and development, supporting HR functions such as recruitment, onboarding, and appraisals. Working closely with the wider practice team, the Patient Services Manager will help drive service improvements, implement new initiatives, and contribute to enhancing patient experience. Working within a flexible shift pattern that includes early mornings and late evenings, they will collaborate with the wider team to improve operational workflows.

Job responsibilities

Oversee reception and admin teams, ensuring excellent patient service and smooth daily operations. Manage enquiries and appointments, support HR functions, and drive service improvements alongside the wider practice team.

Person Specification

Essential Qualifications

• GCSE grade A to C in English and Maths
• Previous NHS experience in a GP surgery or healthcare administrative role.
• Knowledge of GP practice operations and prescribing processes.

Desirable Qualifications

• Strong IT skills, including experience with EMIS or similar clinical systems.
• Excellent organisational, communication, and interpersonal skills.
• Experience supporting operational projects or back‑office functions in a primary care setting.
• Previous experience managing patient feedback or complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Details

Date posted: 11 January 2026

Pay scheme: Other

Salary: £33,000 to £36,000 a year

Contract: Permanent

Working pattern: Full‑time

Reference number: A0591-26-0001

Job locations: Everest Way, Hemel Hempstead, Hertfordshire, HP2 4HY

Employer details

Everest House Surgery

Everest Way

Hemel Hempstead

Hertfordshire

HP2 4HY

https://everesthouse.co.uk/