Service Manager

Arnold Clark.; Stafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in Stafford is seeking an experienced Aftersales Manager to ensure excellent customer service and efficient operations in their service department. This role involves managing a team, maintaining high standards, and achieving productivity targets while adhering to compliance regulations. Strong leadership and communication skills are essential, as well as a proactive attitude. The company values a diverse and inclusive workplace and offers various employee benefits including annual leave and flexible working arrangements.

Benefits

33 days' annual leave

Flexible leave

Employee development opportunities

Qualifications

• Experience in a managerial role within the automotive industry is essential.
• Ability to lead and motivate a team effectively.
• Strong analytical skills to review performance reports.

Responsibilities

• Deliver consistently excellent customer service.
• Manage a team of technicians and support staff.
• Ensure compliance with policies and procedures.
• Analyze KPIs and motivate staff to exceed objectives.

Skills

Previous experience in a similar role

Strong communication and influencing skills

Leadership skills

Good organisation and IT skills

High levels of accuracy and attention to detail

Job description

We're looking for an experienced and ambitious Aftersales Manager to join the team at our Stafford Motorstore / BYD.

We offer :

• 33 days' annual leave
• Flexible leave
• and much more

Hours

Full time : Monday - Friday 8am - 5.30pm and alternate Saturdays

About the role

As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.

You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.

Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved

Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time

Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer

Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies

Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives

Essential skills

• Previous experience in a similar role
• Strong communication and influencing skills
• High levels of literacy and numeracy
• Leadership skills and the ability to motivate your team to achieve success
• Good organisation and IT skills
• High levels of accuracy and attention to detail

The ability to stay calm under pressure

An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times

A full clean driving licence held for a minimum of one year

Nice to have (but not essential)

• An understanding of modern motor vehicle technology

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.