Service Manager à France

As a Broking Services Manager, you will be responsible for the day-to-day management of the Commercial team, managing and maintaining your own designated portfolio of clients to the highest standards.

• Manage your team daily and support the Team Director, who maintains overall responsibility for the Commercial Team book of business.
• Ensure Account Handlers accurately process renewals and adhere to company processes and procedures.
• Oversee administrative management for Account Handlers, including holidays, sickness, and absences.
• Identify recruitment needs, participate in interviews, and implement training procedures for new team members.
• Address performance issues promptly and appropriately.
• Set personal training plans and conduct appraisals for your direct reports.
• Provide quality service to existing clients, advising, reviewing, arranging, and securing appropriate insurance coverage at competitive premiums.
• Handle new business, mid-term adjustments, and renewals in relevant markets according to company policies.
• Respond promptly to telephone inquiries, referring queries outside your knowledge to the appropriate person.

Extensive insurance broking experience is essential, as you will provide a comprehensive commercial experience to clients. You should be highly organized, able to prioritize workloads, and meet deadlines. Excellent relationship skills, enthusiasm, and problem-solving abilities are crucial. Some team leadership or people management experience is advantageous.

In return, you will be supported by our family environment, with opportunities to earn your salary plus role-based incentives and career growth. We care about your wellbeing, and some benefits include:

• 26 days holiday plus bank holidays
• Opportunities for career progression within the group
• Possibility to gain CII or ACII qualifications
• Pension scheme for retirement planning
• 24-hour support for physical and mental wellbeing
• One paid volunteering day annually
• The Spotlight Awards to recognize top talent

So, what are you waiting for? Apply today, and our team will be in touch.

Everywhen is an equal opportunities employer committed to diversity, equity, and inclusion, fostering a discrimination-free, inclusive environment where everyone can reach their potential.

If successful, employment checks including employment history, address verification, credit check, and criminal background check will be conducted prior to employment. We may close the vacancy early if sufficient applications are received. No agencies, please.