Patient Services Manager

NHS; Dacorum; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Patient Services Manager to join their dynamic GP practice team in Dacorum. This full-time position involves supervising the reception and administration teams, managing patient enquiries, and enhancing the overall patient experience. The ideal candidate will have a solid understanding of GP surgery systems, excellent IT skills, and prior experience with EMIS. This role is essential for ensuring the smooth operations of the practice and supporting the clinical staff in delivering high-quality care.

Qualifications

• Prior experience in a healthcare administration or GP surgery environment.
• Knowledge of GP practice operations and prescribing processes is required.
• Ability to manage patient enquiries and appointments efficiently.

Responsibilities

• Ensure high standards of patient service across the practice.
• Supervise reception and administration teams effectively.
• Collaborate with clinical staff to improve operational workflows.

Skills

Strong IT skills

Excellent organisational skills

Communication skills

Interpersonal skills

Education

GCSE grade A to C in English and Maths

Previous NHS experience in a GP surgery or healthcare administrative role

Tools

EMIS

Job description

Job Summary

We are seeking an experienced and highly organised Patient Services Manager to join our dynamic GP practice team. This role offers an excellent opportunity for an experienced administrator/team leader to progress their career and take on a new level of responsibility. The ideal candidate will have a solid understanding of GP surgery systems, excellent IT skills, and previous EMIS experience. You will play a pivotal role in ensuring smooth day-to-day operations, supporting clinical staff, and enhancing the patient experience.

Job Responsibilities

The Patient Services Manager will play a pivotal role in ensuring high standards of patient service across the practice, supervising reception and administration teams, and providing strong operational and administrative support. The role involves managing patient enquiries and appointments, leading on staff training and development, and supporting HR functions such as recruitment, onboarding, and appraisals. Working closely with the wider practice team, the Patient Services Manager will help drive service improvements, implement new initiatives, and contribute to enhancing patient experience. Working within a flexible shift pattern that includes early mornings and late evenings, they will collaborate with the wider team to improve operational workflows.

About Us

Everest House Surgery is a modern, patient-focused GP surgery committed to delivering high-quality primary care to our local community. We offer a comprehensive range of services, including routine consultations, chronic disease management, minor illness care, and support for long-term conditions. Our team of dedicated clinicians and administrative staff work collaboratively to ensure smooth practice operations, excellent patient experience, and the highest standards of clinical care. We are proud of our commitment to innovation, continuous improvement, and fostering a supportive, inclusive working environment for all staff.

Key Details

• Date posted: 11 January 2026
• Pay scheme: £33,000 to £36,000 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A0591-26-0001
• Job location: Everest Way, Hemel Hempstead, Hertfordshire, HP2 4HY

Person Specification

Essential

• GCSE grade A to C in English and Maths
• Previous NHS experience in a GP surgery or healthcare administrative role.
• Knowledge of GP practice operations and prescribing processes.

Desirable

• Strong IT skills, including experience with EMIS or similar clinical systems.
• Excellent organisational, communication, and interpersonal skills.
• Experience supporting operational projects or back-office functions in a primary care setting.
• Previous experience managing patient feedback or complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Everest House Surgery
Everest Way
Hemel Hempstead
Hertfordshire
HP2 4HY

Website: https://everesthouse.co.uk/