Program Manager Service Assurance (OSS)

Stackstudio Digital.; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading Telecom company is seeking a seasoned Service Assurance Program Manager to spearhead end-to-end delivery of services assurance initiatives within complex OSS/BSS ecosystems. In this hybrid role, you will spend 3 days per week in the Reading office, driving operational excellence and aligning strategic programs with business goals. The ideal candidate will have over 15 years experience in the telecom domain, focusing on service assurance and strong expertise in network performance and fault management.

Qualifications

• 15+ years' experience in the telecom domain with a focus on service assurance.
• Deep expertise in OSS/BSS ecosystems.

Responsibilities

• Lead and deliver service assurance programs focusing on network performance.
• Drive strategic initiatives aligning with business objectives.
• Manage cross-functional teams and stakeholders.

Skills

Service Assurance

Network Performance

Fault Management

Agile Methodologies

Waterfall Methodologies

Job description

Job Title: Sr. Project Manager / Program Manager Service Assurance (OSS)

Location: Reading, UK

Job Type: Permanent/Fixed Term (Inside IR35)

Job Summary

A leading Telecom company is seeking a seasoned Service Assurance Program Manager to spearhead end-to-end delivery of finished services assurance initiatives within complex OSS/BSS ecosystems. In this hybrid position, you will spend 3 days per week in the Reading office, ensuring strategic programs align with business goals and regulatory standards, and driving operational excellence in network performance, fault management and customer experience.

Key Responsibilities

• Lead and deliver service assurance programs focused on network performance, fault management and customer experience.
• Drive strategic initiatives that align with business objectives and regulatory standards.
• Manage cross‑functional teams, vendors and stakeholders to deliver robust assurance solutions.
• Ensure service reliability and operational efficiency through best‑in‑class program governance.
• Oversee risk management and implement both Agile and Waterfall methodologies as appropriate.

Skills, Experience and Abilities Required

• 15+ years' experience in the Telecom domain, with a strong emphasis on service assurance.
• Deep expertise in OSS/...