Service Desk à Grande-Bretagne

Service Desk Analyst (Part Time), Coventry

Client: Severn Trent

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c8392caa457f

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Department: Technology

Severn Trent provides critical national infrastructure to millions of customers, operating around the clock.

Our Technology team is essential for maintaining secure and stable IT services, delivering value to our business and customers. We value diversity and believe that varied experiences help us serve our communities better.

We are looking for a Service Desk Analyst to join our team in Coventry, working Monday to Friday, from morning until noon, on a part-time basis.

You will be the first point of contact for technology issues, resolving user problems, restoring services quickly, and escalating issues when necessary. Your role includes investigating incidents, communicating effectively with users, and supporting new service implementations.

You will also handle major incident management, working with resolution teams and third parties to ensure swift resolution.

• Managing and communicating high-priority incidents, coordinating resolution resources, and maintaining effective communication with the business.
• Engaging with Service Assurance, customers, and suppliers to restore services.
• Documenting incident details and managing changes with third-party providers.
• Providing professional first-line support, diagnosing and resolving incidents, and escalating as needed.

This role requires strong interpersonal and technical skills, the ability to work under pressure, and a problem-solving mindset. Technical knowledge should include PCs, LAN, Windows, MS Office, Citrix, Lotus Notes, with certifications like MCP/CLS being advantageous.

Experience with Microsoft and CompTIA certifications is desirable. Customer service experience that demonstrates delivering exceptional support is also important.

We offer a rewarding career with benefits such as competitive salary (pro-rata), holiday allowance, bonus scheme, pension contributions, share schemes, discounts, training, EV schemes, family policies, and volunteering days.