Customer Care Coordinator - New Build Housing

Approach Personnel Ltd; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing developer is seeking a Customer Care Co-ordinator in Redditch to manage communications and resolve customer complaints. The ideal candidate will have experience in customer service, especially in new build housing, and possess strong communication and computer skills. You will be responsible for coordinating repairs and maintaining accurate defect records. This role offers a salary of up to £32,000, generous leave, and potential for career growth.

Benefits

Basic salary up to £32,000

Generous annual leave

Bonus potential

Potential career growth

Qualifications

• Experience in customer services, ideally within new build housing.
• Ability to provide concise reports.
• Confident verbal and written communicator.

Responsibilities

• Manage communications related to Customer Care.
• Resolve complaints efficiently.
• Coordinate appointments for technicians and trades.

Skills

Customer service experience

Communication skills

Report writing

Computer skills (Word, Excel)

Job description

Overview

Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the lookout for a Customer Care Co‑ordinator to join them on a permanent basis out of their West Midlands office. As a Customer Care Co‑ordinator, you will be responsible for liaising between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What’s in it for you?

• Basic salary of up to £32,000 (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potential future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required.
• Confident communicator both verbally and written.
• Good computer skills (especially Word and Excel).

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

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