Frontline Customer Service Team Manager

Barclays UK; Northampton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial services company in Northampton seeks an Acquiring Customer Service Team Manager to lead and develop the team, ensuring professional customer service and operational excellence. Responsibilities include managing schedules, addressing customer inquiries across multiple channels, and fostering a supportive team culture. The ideal candidate will have strong leadership experience, a background in customer service, and excellent problem-solving skills. This role offers the opportunity to make a measurable impact in a dynamic environment.

Qualifications

• Minimum Team Leader level experience required.
• Proven experience managing SLAs and KPIs.
• Ability to guide and motivate a team effectively.

Responsibilities

• Address customer questions and concerns professionally.
• Collaborate with teams for customer care initiatives.
• Manage and maintain customer records accurately.

Skills

Leadership experience

Customer Service experience

Problem solving skills

Flexible and Adaptable

Efficient and Organisable

Job description

A leading financial services company in Northampton seeks an Acquiring Customer Service Team Manager to lead and develop the team, ensuring professional customer service and operational excellence. Responsibilities include managing schedules, addressing customer inquiries across multiple channels, and fostering a supportive team culture. The ideal candidate will have strong leadership experience, a background in customer service, and excellent problem-solving skills. This role offers the opportunity to make a measurable impact in a dynamic environment.