Customer Care Coordinator - New Build Housing

Approach Personnel Ltd; Norwich; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading housing developer in Norwich is seeking an experienced Customer Care Coordinator to manage customer communications and complaints. The ideal candidate will have a background in new build housing, strong written and verbal communication skills, and must be proficient in Word and Excel. The role offers a salary of up to £32,000, generous leave, and bonus potential, providing opportunities for career growth.

Benefits

Basic salary up to £32,000

Generous annual leave

Bonus potential

Career growth opportunities

Qualifications

• Experience in a customer services role, preferably in new build housing.
• Ability to produce clear written and numerical reports.
• Confidence in verbal and written communication.

Responsibilities

• Manage communications related to Customer Care.
• Resolve validated complaints efficiently.
• Coordinate appointments for Customer Care Technicians.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates.
• Create Homeowner Guides and ensure Handover Packs meet requirements.

Skills

Customer service experience

Communication skills

Report writing

Computer skills (Word, Excel)

Job description

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Coordinator to join them on a permanent basis out of their Norwich office. As a Customer Care Coordinator, you will be responsible for liaising between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What’s in it for you?

• Basic salary of up to £32,000 (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potential future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required.
• Confident communicator both verbally and written.
• Good computer skills (especially Word and Excel).

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

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