Senior Service Delivery Manager – Call Handling

North West Ambulance Service NHS Trust; Horwich; On-site; GBP 45,000 - 60,000; Full time

Job summary

A regional healthcare service in the United Kingdom is seeking a Service Delivery Manager for Call Handling. This senior leadership role involves overseeing operational performance, managing teams, and implementing service transformation initiatives. The ideal candidate will demonstrate strong analytical and strategic thinking skills, and experience in NHS management. This position offers an opportunity to impact urgent and emergency care delivery positively, driving innovation in a complex environment.

Qualifications

• Educated to Degree level in a relevant subject or significant operational experience.
• Has broad knowledge of the national NHS context in urgent patient care.
• Experience in NHS management and external stakeholder engagement.

Responsibilities

• Provide senior operational and performance management for Call Handling.
• Support in implementing business plans and transformation initiatives.
• Lead and motivate a team, fostering an inclusive culture.

Skills

Innovative thinking

Strategic thinking

Analytical skills

Stakeholder engagement

Education

Degree in relevant subject

Master's degree or equivalent

Job description

A regional healthcare service in the United Kingdom is seeking a Service Delivery Manager for Call Handling. This senior leadership role involves overseeing operational performance, managing teams, and implementing service transformation initiatives. The ideal candidate will demonstrate strong analytical and strategic thinking skills, and experience in NHS management. This position offers an opportunity to impact urgent and emergency care delivery positively, driving innovation in a complex environment.