Repairs & Maintenance Helpdesk Specialist

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in the West Midlands is seeking a Repairs & Maintenance Support Officer to join their Urban Design & Building Services team. The successful candidate will manage emergency and non-emergency requests from customers in various public buildings and liaise with contractors to ensure timely repairs. This role offers flexible working hours to support work-life balance, making it an ideal opportunity for someone with strong customer service skills.

Benefits

Flexible working hours

Qualifications

• Demonstrable experience in handling customer requests in a helpdesk environment.
• Ability to liaise effectively with contractors on repair priorities.

Responsibilities

• Handle emergency and non-emergency calls/requests from customers.
• Liaise with contractors for repairs in public buildings.
• Provide support to both internal and external customers.

Skills

Outstanding customer service skills

Job description

A local government council in the West Midlands is seeking a Repairs & Maintenance Support Officer to join their Urban Design & Building Services team. The successful candidate will manage emergency and non-emergency requests from customers in various public buildings and liaise with contractors to ensure timely repairs. This role offers flexible working hours to support work-life balance, making it an ideal opportunity for someone with strong customer service skills.