Customer Care Coordinator - New Build Housing

Approach Personnel Ltd; Tyseley; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading housing developer in Birmingham is seeking a Customer Care Co-ordinator to manage customer communications and resolve complaints efficiently. The ideal candidate should have customer service experience, particularly within new build housing. Responsibilities include coordinating with site teams and updating defect records. This position offers a salary of up to £32,000 and benefits such as generous leave entitlements and career growth opportunities.

Benefits

Basic salary of up to £32,000 (D.O.E)

Generous annual leave entitlement + bank holidays

Bonus potential

Potential future career growth

Qualifications

• Experience in customer services, preferably in new build housing.
• Ability to create accurate reports when requested.
• Confident written and verbal communicator.

Responsibilities

• Manage communication and administration for Customer Care.
• Resolve complaints efficiently with necessary direction.
• Coordinate appointments for Customer Care Technicians.
• Update defect records accurately.

Skills

Customer service experience

Communication skills

Computer skills (Word and Excel)

Job description

Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co‑ordinator to join them on a permanent basis out of their Birmingham office. As a Customer Care Co‑ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Basic salary of up to £32,000 (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potential future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

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