Customer Care Coordinator - New Build Homes | Growth

Approach Personnel Ltd; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing developer is seeking a Customer Care Co-ordinator in Redditch to manage communications and resolve customer complaints. The ideal candidate will have experience in customer service, especially in new build housing, and possess strong communication and computer skills. You will be responsible for coordinating repairs and maintaining accurate defect records. This role offers a salary of up to £32,000, generous leave, and potential for career growth.

Benefits

Basic salary up to £32,000

Generous annual leave

Bonus potential

Potential career growth

Qualifications

• Experience in customer services, ideally within new build housing.
• Ability to provide concise reports.
• Confident verbal and written communicator.

Responsibilities

• Manage communications related to Customer Care.
• Resolve complaints efficiently.
• Coordinate appointments for technicians and trades.

Skills

Customer service experience

Communication skills

Report writing

Computer skills (Word, Excel)

Job description

A leading housing developer is seeking a Customer Care Co-ordinator in Redditch to manage communications and resolve customer complaints. The ideal candidate will have experience in customer service, especially in new build housing, and possess strong communication and computer skills. You will be responsible for coordinating repairs and maintaining accurate defect records. This role offers a salary of up to £32,000, generous leave, and potential for career growth.