Service Desk à United States

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Client: GK Recruitment

Location: Blackburn, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2e85f1909173

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

This role is suitable for individuals with experience in Customer Services or Customer Support who thrive in delivering excellent customer service. As a 1st line IT Support Analyst, you will support pharmacy dispensers with IT issues, providing telephone support and remote assistance, logging calls, and liaising with engineers.

We offer:

• A starting salary of £24,700 + overtime
• Opportunities to build your IT career within a customer-centric team
• IT skills development

You should be a good communicator with reasonable IT skills. The client supplies EPoS and PMR systems to pharmacies and offers training, career progression, and benefits.

• Support pharmacy dispensers via telephone and remote access tools
• Log and categorize calls and emails in CRM
• Document and update the knowledge base
• Coordinate with Engineers and raise jobs for them
• Manage incidents and escalate to 2nd line support as needed

• Problem-solving attitude
• Strong communication skills (written and verbal)
• Ability to manage workload effectively
• Ownership of issues

If interested, click apply now to pursue this opportunity.