Customer Service Team Leader

Office Angels; Bridgwater; On-site; GBP 32,000; Full time

Job summary

A recruiting firm is offering an exciting opportunity for a Customer Service Team Leader in Bridgwater, England. The ideal candidate will lead and inspire a team, drive performance, and deliver exceptional customer service. Responsibilities include managing workflows, resolving issues, and building strong relationships with technicians and customers. The role requires strong leadership skills, interpersonal abilities, and a commitment to high-quality service. This position offers a salary of circa £32,000, along with benefits like annual leave and a company pension.

Benefits

22 days annual leave plus Bank Holidays

Free parking

Cycle to Work scheme

Company Pension (4% employer / 5% employee)

Supportive and collaborative team

Forward‑thinking and rapidly growing business

Qualifications

• Experience in leading a customer service team.
• Strong relationship-building capabilities.
• Ability to react quickly to queries and issues.

Responsibilities

• Empower Sales with information and ensure efficiency across teams.
• Resolve customer issues promptly and maintain high service standards.
• Manage customer journeys from initial contact to resolution.

Skills

Prior experience leading and managing an effective team

Strong interpersonal skills and ability to build relationships

Customer focus and commitment to delivering high-quality service

A quick learner who excels working in a fast-paced environment

Excellent IT and communication skills

Effective planning and organising abilities

Job description

Are you a natural leader who thrives on inspiring others and driving success? Do you bring unstoppable energy, ambition, and a passion for achieving results? If that sounds like you, we've got an opportunity you won't want to miss!

JOB TITLE

Customer Service Team Leader

LOCATION

Bridgwater, Somerset

SALARY

Circa £32,000 dependant on experience

HOURS

Monday - Friday, 8:30am till 5:00pm

BENEFITS

• 22 days annual leave plus Bank Holidays
• Free parking
• Cycle to Work scheme
• Company Pension (4% employer / 5% employee)
• Supportive and collaborative team
• Forward‑thinking and rapidly growing business

We are seeking a well‑organised and driven Team Leader who thrives on being a supportive, patient and successful leader to join a highly established and growing business in Bridgwater. As well as working alongside a busy Customer Service and Scheduling team, you will inspire the team of 4 to deliver exceptional results whilst maintaining a high level of customer service. You will lead by example, drive performance and support your team in achieving targets and building strong relationships with the technicians and customers.

Main Responsibilities

• Empower Sales with quick, accurate info‑literature, specs, certifications.
• Drive efficiency and proactive workflows across Customer Service & Scheduling.
• Partner with Operations to hit KPIs and SLAs while streamlining processes.
• Own shared inboxes – organised, responsive, and under control.
• Resolve customer issues fast or escalated to the right contact.
• Process orders flawlessly via phone and email, following company standards.
• Manage internal workflows and customer SLAs with precision.
• Schedule smart‑book reactive and planned work to the right tech, every time.
• Optimise technician days for maximum productivity and efficiency.
• Keep jobs on track – meet KPIs or escalated when needed.
• Collaborate with field teams to improve and simplify processes.
• Own the customer journey – from first contact to final resolution.

Key Skills

• Prior experience leading and managing an effective team
• Strong interpersonal skills and ability to build relationships.
• Customer focus and commitment to delivering high‑quality service.
• A quick learner who excels working in a fast‑paced environment.
• Can react quickly to queries/issues and respond appropriately.
• Excellent IT and communication skills.
• Effective planning and organising abilities.
• High level of accuracy.
• Ability to initiate process improvement changes.

Next Steps

Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

Equal Opportunity Statement

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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