Customer Service Team Leader – Drive Results & Growth

Office Angels; Bridgwater; On-site; GBP 32,000; Full time

Job summary

A recruiting firm is offering an exciting opportunity for a Customer Service Team Leader in Bridgwater, England. The ideal candidate will lead and inspire a team, drive performance, and deliver exceptional customer service. Responsibilities include managing workflows, resolving issues, and building strong relationships with technicians and customers. The role requires strong leadership skills, interpersonal abilities, and a commitment to high-quality service. This position offers a salary of circa £32,000, along with benefits like annual leave and a company pension.

Benefits

22 days annual leave plus Bank Holidays

Free parking

Cycle to Work scheme

Company Pension (4% employer / 5% employee)

Supportive and collaborative team

Forward‑thinking and rapidly growing business

Qualifications

• Experience in leading a customer service team.
• Strong relationship-building capabilities.
• Ability to react quickly to queries and issues.

Responsibilities

• Empower Sales with information and ensure efficiency across teams.
• Resolve customer issues promptly and maintain high service standards.
• Manage customer journeys from initial contact to resolution.

Skills

Prior experience leading and managing an effective team

Strong interpersonal skills and ability to build relationships

Customer focus and commitment to delivering high-quality service

A quick learner who excels working in a fast-paced environment

Excellent IT and communication skills

Effective planning and organising abilities

Job description

A recruiting firm is offering an exciting opportunity for a Customer Service Team Leader in Bridgwater, England. The ideal candidate will lead and inspire a team, drive performance, and deliver exceptional customer service. Responsibilities include managing workflows, resolving issues, and building strong relationships with technicians and customers. The role requires strong leadership skills, interpersonal abilities, and a commitment to high-quality service. This position offers a salary of circa £32,000, along with benefits like annual leave and a company pension.