Client Care Coordinator Float

Linnaeus; Huntingdon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary service provider in Huntingdon is seeking a part-time Client Care Coordinator to join its front-of-house team. The role involves welcoming clients and their pets, managing enquiries, and contributing to the smooth operation of the practice. Ideal candidates will possess strong communication skills and a proactive attitude. This role offers training opportunities, flexible hours, and benefits including holiday leave and a wellness program.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Wellness program

Qualifications

• Ability to welcome clients and their pets professionally.
• Experience in customer service or front desk roles.
• Proficiency in managing diaries and administrative tasks.

Responsibilities

• Welcome clients and pets to the practice.
• Manage phone and email enquiries.
• Assist with daily administrative tasks and debt management.
• Ensure smooth running of the practice.

Skills

Pro-active attitude

Empathy

Strong communication skills

Organizational skills

Job description

Are people, pets and positivity your thing?

If so, we would love you to join our fantastic front‑of‑house team as our new Client Care Coordinator!

Cromwell Vets are recruiting a pro‑active and friendly Client Care Coordinator to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. In this role you will have the opportunity to grow and develop your skills and we offer BVRA training to support this!

This is a permanent part‑time role working an average of 25.75 per week across our six branches, with evenings and weekend included.

Shift pattern

Week 1

Monday 1.30pm-9pm St Ives

Tuesday 1.30-6.30pm Ramsey

Thursday 1.30-6.30pm Cambourne

Friday 1.30-6.30pm St Ives

Week 2

Monday 8.30-1.30pm St Ives

Tuesday 1.30-6.30pm Ramsey

Thursday 1.30-6.30pm Cambourne

Friday 1.30-6.30pm St Ives

With 1 in 4 Saturdays – Shift time will vary between 7.30am to 7pm at Huntingdon

Roles and responsibilities include, but are not limited to:

• Welcoming clients and their pets upon arrival
• Answering the phone in a polite, clear and empathetic manner
• Ensuring all enquiries are resolved efficiently
• Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
• Assisting with administrative duties including answering email enquiries and online booking requests.
• Dealing with daily debt management – ensuring client accounts are paid off at the time
• Assisting with the daily running of each practice
• Audits
• Flea and Worm dispensing

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave (pro rata)
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E‑car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Cromwell Vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire’s pets for over 100 years!

Our team is immensely proud of the outstanding 24‑hour care they provide and we are equally as proud of them.

One of many exceptional things about Cromwell Vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed throughout their careers, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.

Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

At Linnaeus, a BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell Vets, Linnaeus or the role please contact our Talent Acquisition team at [e-mail].