puestos de Chief Of Staff en Gran Bretaña

Role Overview:
A strategic leadership role overseeing compliance, operational reviews, administration, special projects, consultancy, process excellence (Six Sigma), automation, and data analytics across all business units for a major hospitality organization based in Switzerland.

This position reports directly to the CEO and works closely with executive and department heads to drive operational performance, regulatory adherence, innovation, and transformation.

• Lead the organization’s compliance framework: ensure regulatory, labour law, and brand standard adherence for all properties and business units.
• Conduct regular operational reviews and audits to monitor risks, develop action plans, and support continuous improvement.
• Oversee and optimize all administrative functions, including reporting, documentation, and system integration.
• Manage special strategic projects, ranging from M&A, expansion, sustainability transformation, and technology implementation.
• Act as internal consultant to business units on efficiency, automation, and change management initiatives.
• Champion Six Sigma and process improvement projects: conduct root cause analysis, map workflows, train operational teams, and realize measurable performance gains.
• Drive automation adoption across teams – identify digital solutions and scalable automation for key processes.
• Lead the development and execution of robust data analytics to inform operational, financial, and guest experience growth decisions.
• Build high-performing cross-functional project teams and mentor talent for succession.
• Present findings, KPIs, and recommendations to C-suite, Board, and stakeholders.

• Extensive experience (7+ years) in hospitality operations, compliance, and administration roles at large hotels or restaurant groups.
• Proven ability to deliver complex cross-functional projects from concept to realization.
• Expertise in labour law, licensing, safety, GDPR/data compliance, and property management systems.
• Six Sigma certification (Green/Black Belt); track record of process excellence and automation delivery.
• Strong analytical and data visualization skills (Excel, Power BI, Tableau or similar).
• Able to design, optimize, and automate business processes for scale and profitability.
• Exceptional communication, project management, and stakeholder leadership.
• Fluency in English; German and/or French ability is highly advantageous.

• Implemented Six Sigma to reduce operational costs and compliance incidents.
• Led successful digital transformation project (automation and analytics implementation) boosting productivity and guest satisfaction.
• Delivered high-impact risk, compliance, and quality reviews for multi-site operations.
• Supported major expansion and special initiatives, driving innovation and sustainable business growth.