IT Service Desk Technician

Ralph Allen School; Bath; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A local educational institution is seeking an experienced IT Service Desk Technician to join their Central Services and Support Team. The role involves managing IT tickets, supporting staff and young learners, and ensuring smooth IT operations. Candidates should have at least 2 years of IT support experience, with preferred experience in a school environment. Knowledge of Microsoft 365, Active Directory, and networks is essential. The position offers up to £26,000 per annum, with remote working options available.

Benefits

Up to £26,000 salary

Pension

Benefits

Qualifications

• At least 2 years of experience in IT support or service desk roles.
• Experience in a school environment is preferred but not required.

Responsibilities

• Manage and resolve IT tickets for schools.
• Support staff and young learners in the Trust.
• Deliver the Break-Fix Service for IT equipment.
• Manage the Local Area Network and Wi-Fi network.

Skills

Knowledge of Microsoft 365 applications

Knowledge of Active Directory and Group Policy

Knowledge of Microsoft Intune administration

Knowledge of Microsoft 365 Tenancy management

Knowledge of networks and associated devices

Experience with Help Desk Systems

Experience providing Break Fix support services

1st and 2nd Line support experience

Problem-solving skills

Team collaboration

Education

Minimum 2 years of experience as IT Support/Service desk technician

Job description

IT Service Desk Technician

To Start : January 2026

Salary : Up to £26,000 per annum, plus Pension and Benefits

Fixed Term

Your place of work will be primarily at the Ralph Allen School and other Palladian locations as agreed, from time to time, we are also able offer remote working as agreed with Line Manager, from time to time.

Reporting to : IT Services Team Leader

We are seeking to appoint an experienced IT professional and ideally with experience of working in a school’s environment.

You will be working in the Central Services and Support Team, as part of the Central IT Team. The post holder will be part of a team responsible for the maintenance and smooth running of the IT systems and equipment within the Trust.

The IT Service and Support Engineer will support all the Staff and Young Learners in the Trust, whilst working together with existing members of the Support and Services Team.

You will be responsible for the management and resolution of IT Tickets pertaining to our Schools. The efficient management of IT issues, represented by the management of IT tickets, through to resolution will help drive Staff efficiency and positive experiences for our young learning community.

You will also share responsibility for the delivery of the Break‑Fix Service the Central Services and Support Team provides to the Trust and the onsite delivery of that service.

You will share responsibility for the efficient management of the Local Area Network and Wi‑Fi network within the Trust.

To be successful you must be able to demonstrate a minimum 2 years of working as an IT Support / Service desk technician. Although not essential, demonstrate how you have performed these roles inside of a school environment.

The key skills required to perform the role :

• Knowledge of Microsoft 365 applications and their use
• Knowledge of Active Directory and Group Policy and the management there of
• Knowledge of the administration and management of the Microsoft Intune (Not essential as training will be provided)
• Knowledge of the administration and management of a Microsoft 365 Tenancy
• Knowledge of networks and associated devices such as Access Points and Switches
• Experience of using and working with a ‘Help Desk System’ such as Freshdesk
• Experience of providing a Break Fix and Remote Hands support service for End Point devices (Laptops, Desktops, iPads, Projectors, IWB’s and so on)
• Demonstrate knowledge of what is involved in a 1st and 2nd Line support role.
• Demonstrate a passion for solving problems and helping drive positive outcomes for our Colleagues and most importantly, our young learners
• Enjoy being part of a high functioning Team that is delivering a ground‑breaking IT Strategy, in Education

The Palladian Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. A satisfactory DBS check is required for this post prior to commencement. The postholder will be expected to contribute to the protection of children as appropriate, in accordance with any agreed policies and / or guidelines, reporting any issues or concerns to their immediate line manager.

Safeguarding Statement

The Palladian Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Your suitability to work with children and young people will form part of the selection process. The successful applicant will, in accordance with statutory guidance, be subject to a comprehensive and robust pre‑employment checking process. Prior to appointment Palladian Academy Trust will apply for an enhanced DBS check plus a further check against the appropriate barred list, references from current and previous employers, health screening, and the right to work in the UK.