IT Service Desk Technician

Alpine F1 Team; Enstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading racing team in the UK seeks an enthusiastic IT Service Desk Technician. In this role, you'll provide vital 1st and 2nd line support, manage hardware assets, and ensure effective IT operations. Candidates should have a strong customer service orientation and experience with Microsoft technologies. This position offers extensive training, on-site support, and opportunities for professional growth. Join a dynamic environment where you can thrive and contribute significantly to a world-class team.

Benefits

On-the-job training

Corporate training courses

Free onsite gym

Private healthcare

Holiday buy-back scheme

Subsidised restaurant

Qualifications

• Proven experience in a customer service role, ideally in IT support.
• Willingness to learn and develop new technical skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide 1st and 2nd line support to the Formula One Team.
• Manage hardware assets and user accounts.
• Coordinate with suppliers for IT support incidents.

Skills

Customer service

Teamwork

Communication

Problem-solving

Tools

Microsoft Windows 10/11

Microsoft Office Suite

Microsoft 365 Services

Desktop and laptop hardware

Microsoft Active Directory

Microsoft Endpoint Manager

Job description

Company

ALPINE RACING LIMITED

Job Description

Alpine has an exciting opportunity to join the team as an IT Service Desk Technician.

Reporting to the IT Service Desk Team Leader, you will be a vital part of our IT Department, providing dedicated 1st and 2nd line support to the entire Formula One Team. This hands‑on role involves managing end‑user devices, user accounts, and supporting a wide range of IT services and events across the business.

The Role:

You will be responsible for staffing the IT Service Desk during working hours, ensuring prompt and professional support to team members. You’ll manage hardware assets, coordinate with third‑party suppliers for upgrades and support incidents, and oversee the onboarding and offboarding processes for new starters and leavers.

Other key aspects of the role include:

• Installation and administration of user hardware and software
• Administration of Microsoft 365 and Office services
• Support for on‑site team and marketing events
• Setup and support for meetings and video conferencing
• Creating and maintaining documentation to support IT operations

You’ll play a key role in ensuring smooth day‑to‑day IT operations and contribute to the continuous improvement of our service delivery.

The Person

We’re looking for an enthusiastic, dynamic, and responsible individual with a strong desire to succeed and grow within the team. You should have a passion for delivering exceptional customer service, a positive attitude, and the ability to thrive under pressure.

Key attributes include:

• Strong team ethic and a can‑do attitude
• Excellent communication and sound written skills
• Willingness to learn new skills and progress professionally

You should have experience and working knowledge of:

• Microsoft Windows 10/11 installation and support
• Microsoft Office Suite
• Microsoft 365 Services (Teams, Exchange, Admin Portal)
• Desktop and laptop hardware
• Microsoft Active Directory
• Microsoft Endpoint Manager: Configuration Manager

You’ll benefit from:

• On-the-job training from senior staff
• Workshops across wider IT teams
• Corporate in‑house training courses
• Formal external training opportunities
• Company pension scheme
• Free onsite gym
• Holiday buy-back scheme
• Subsidised restaurant
• Opportunities for remote working
• Private healthcare
• A leading training and mentoring programme
• And many other benefits designed to support your personal and professional growth

This is a fantastic opportunity to join a fast‑paced, high‑performance environment and make a real impact within a world‑class Formula One team.

Applicants must be able to work in the UK.

Job Family

Information Technologies & Systems

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