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Senior Revenues & Benefits Officer
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Senior Revenues & Benefits Officer
Job summary
A local government council in Borehamwood is looking for a Senior Revenues and Benefits Officer to supervise a team and manage assessments for Housing Benefits and Council Tax Support. Candidates should have extensive knowledge of relevant legislation and experience in mentoring staff. The role offers a full-time basis with various benefits including a local government pension, gym membership, and hybrid work options.
Benefits
Qualifications
- Experience working in a Revenues and Benefits team.
- Ability to manage customer inquiries and claims efficiently.
- High level of accuracy and efficacy in work.
Responsibilities
- Supervise and manage a team handling assessments and payments.
- Depultise for the Principal Benefits Officer as needed.
- Maximize performance and customer service.
Skills
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We are seeking a Senior Revenues and Benefits Officer to join our supportive and customer focused team, who arededicated to providing an effective and responsive Revenues & Benefits service to Hertsmere residents.
The duties will include deputising as required for the Principal Benefits Officer, whilst supervising and managing a team of staff dealing with the assessment and payment of Housing Benefit and Council Tax Support. The post holder will ensure customer enquiries, complaints and claims are dealt with in an efficient manner, and that performance and customer service are maximised. A high level of accuracy and efficiency is required.
The ideal candidate will have worked in a similar department in order to have obtained a thorough knowledge of Housing and Council Tax Benefit Legislation and practice, knowledge of DWP welfare benefits and recovery of overpaid benefits. They will also have mentored, coached and trained other members of staff. You will be skilled in all Microsoft office systems and Civica OpenRevenues.
The post is offered on a full time, permanent basis (36 hours per week).
Benefits include:
- 27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
- Local government pension scheme
- Flexi-Leave (opportunity to accrue extra work time that can be taken off later as extra leave -up to 2 days per month)
- Free gym membership
- Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
- Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
- Employee Assistance Programme
The Council operates a hybrid working system where employees may work up to three days per week from home (depending on department requirements).
Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form.
- Senior Revs & Bens Officer - Job Description
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