System jobs in France

Are you an organised, tech‑savvy problem solver with excellent communication skills? Do you enjoy supporting others and making systems work smoothly for busy teams? If so, we'd love you to join our new e‑Roster Team as one of our e‑Roster Officers

As an e‑Roster Officer, you'll play a key part in implementing our e‑Roster system and will support clinical and non‑clinical staff across the Trust to use is effectively. You'll provide high‑quality customer service, system expertise and training, ensuring rosters are accurate, compliant, and aligned with our Trust policies.

You will act as a key contact for all e‑Rostering queries, helping staff navigate the system, resolving issues, maintaining user accounts and data, and ensuring the system runs efficiently day‑to‑day. You will also support the e‑Rostering Manager with documentation, intranet updates, auditing, and training delivery.

This is a varied role requiring independence, attention to detail, and the ability to prioritise your workload effectively. Confidentiality and information security are paramount.

• Support the implementation of of our new e‑Roster system across the Trust
• Provide frontline support and expert guidance to all users of the e‑Rostering system
• Create, amend and maintain user accounts, rosters, and system data
• Analyse roster information to resolve queries and expedite issues when needed
• Deliver training to new and existing users, including drop‑in sessions and refresher programmes
• Maintain documentation, support resources and Trust intranet pages
• Liaise with internal and external stakeholders to identify risks and improve system performance
• Participate in disaster recovery planning, audits and quality assurance processes
• Ensure compliance with Trust policies, confidentiality, safeguarding, health and safety and GDPR requirements

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

• Act as main point of contact for all Agenda for Change users of the Trusts eRostering system. This will include: The creation and maintenance of user accounts and system passwords in linewith Trust policies. Adding new joiners, removing leavers, amending contracted hours and assigning postings as appropriate. General system housekeeping such as reviewing user accounts and postings forupdates. Provide e‑Rostering advice and support to staff at all levels. Answering sometimes complex and/or sensitive queries while remaining professional Analyse data from the e‑Rostering system alongside information from managers in order to respond to queries and identify issues, escalating these where appropriate. Create and supply up to date documentation to support staff in use of the e‑Rostering system and associated products where required. Support the e‑Rostering Manager in keeping the e‑Rostering Trust intranet page up to date. Be responsible for the co‑ordination, organisation and administration of training programmes as directed. Deliver effective basic training to new users of the system, ensuring that they are able to create, update, approve and finalise their rosters.
• Participate in delivery of refresher training or training as a result of system upgrades where required.
• Participate in the organisation and delivery of drop in training/information sessions, providing advice and support on a range of areas, for example troubleshooting issues and demonstrating new system features.
• Develop and maintain a thorough understanding of all relevant Trust policies and procedures, as well as HR related protocols including the ability to interpret the complexities of policies and apply them to the e‑Rostering system where appropriate.
• Contribute to disaster recovery plans for the system and undertake any required testing of such plans.
• Ensure that the Trust Roster Policy is applied within all departments, escalating any issues to the relevant manager.
• Record and document day to day maintenance, faults and performance issues and where possible take action to rectify theses or raise with external support desk, escalating issues to the e‑Rostering Manager where required.
• Participate in quality assurance and audit programmes to optimise the potential of the system.
• In conjunction with stakeholders, identify any clinical or non‑clinical risks associated with the e‑Rostering system.
• Ensure that own knowledge and expertise in the use of e‑Rostering and other software systems/packages is developed and maintained by attending appropriate training and putting skills into practice

• GCSE or equivalent standard including Maths and English
• Level 3 in Customer Service/Business Administration or equivalent
• Level 34 in Customer Service/Business Administration or equivalent

• Working in a relevant administrative setting
• Experience of problem solving to resolve to resolve issues quickly and effectively
• Evidence of establishing personal credibility and good working relationships
• Experience of working with an e‑Rostering system in a healthcare environment
• Experience of working with ESR
• Experience of working within the NHS

• Intermediate level knowledge of Microsoft Office Suite to include Outlook, Excel, Word and PowerPoint

• Excellent communication skills - able to demonstrate effective listening, verbal and written skills and can demonstrate good standard of written communication
• Able to provide a professional service at all times
• Able to manage working relationships with a wide range of people
• Willingness to share knowledge and support others
• Good understanding of Information Security and Confidentiality
• Excellent problem solving skills
• Able to work on own initiative Able to self‑direct and prioritise workload
• Able to show patience and understanding to system users at all levels

• Periods of long concentration required to undertake certain aspects of work
• Sensitivity when discussing recording errors with staff
• Ability to travel across the Trust footprint in line with service needs

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yearper annum, pro rata

Permanent

Full‑time,Part‑time,Job share,Flexible working