It jobs in United Kingdom

Job Title: Medical Services Manager

Department: Medical Services (MS)

Reports to: Head of Medical Services

Location: Rhymney, GB, NP22 5PY

Contract Type: Permanent

Date Posted: 23 Sept 2025

Description: Job Description and Person Specification

Purpose of the Job:

• To manage the Medical Services department, including in-house teams and external partners, maximising financial performance, customer satisfaction, efficiency and throughput

• Manage all direct reports within the Medical Services team ensuring effective organization of all staff in accordance with company goals and policies
• Ensure department processes deliver high efficiency, great value and excellent customer experience
• Expand sales and revenue across existing business and new prospects.
• Enhance the sales and marketing execution, working with both internal and third party partners, to maximise achievement of opportunities
• Monitor our competitor base to ensure that we maximise successful new services and routes to market
• Onboard new product & service offerings, working with other departments to ensure all required resources are in place to support new opportunities
• Assist the Head of Medical Services with the development of new markets, technologies and services to strengthen the department’s contribution to the overall company strategy
• Identify improvements required to processes and systems used by the Medical Services team as part of continuous improvement
• Generate monthly and weekly reports as required to ensure visibility of performance and deviation from plan
• Ensure the Medical Services team is fully aware of commercial performance and where mitigation is required work with the team to address under-performance

• A strong customer focus with excellent communication and interpersonal skills
• A strong manager aligning team member goals with company goals, developing both individuals and the team, using the company’s HR systems for 1-2-1s and appraisals
• Self-motivated with the drive to succeed especially in leading by example wherever appropriate
• Needs good business acumen, commercial focus, professionalism and strong analytical skills, including good computer literacy
• Ability to adapt to any task and surrounding environment – tenacious in their approach to work and a resolve to not be defeated at the first hurdle
• To have an attitude for achieving excellence in Customer Service and Satisfaction
• Requires a full driving licence and be willing to travel periodically as required

• To understand the Company Aims and Visions
• To understand the functions of all departments within the Company
• To have a good understanding of Competitors

• To understand all procedures required to be undertaken to fulfil customer requests / enquiries to a high standard
• To understand the effect of each procedure and actions undertaken on other departments within the company

• Experience managing a commercial services team delivering excellent customer experience, high efficiency and great value
• Good level of IT literacy including ability to generate reports using in-house systems, Excel, Word and PowerPoint

Every employee is responsible for:

• Understanding and Working in accordance with company policies and procedures.
• Reporting defective equipment and dangerous situations
• Using safety equipment provided
• Avoiding horseplay which could result in injury
• Complying with management requests and instructions
• Not using defective equipment
• Not misusing equipment
• Not damaging equipment
• Exercising reasonable care towards themselves and others
• Ensuring they have been given the relevant training to undertake their role
• The quality of work which they undertake
• Care for the environment and prevention of pollution
• The health and safety of themselves, fellow employees, contractors, visitors etc.