Quality Analyst jobs in United Kingdom

Date: 22 Sept 2025

Company: Royal London Group

Job Title: BPA Administration Readiness and Quality Analyst

Contract Type: Permanent

Working style: Hybrid 50% home/office based

We are looking for a detail-oriented BPA Administration Readiness and Quality Analyst to join our team at Royal London. In this role, you will be responsible for overseeing the successful integration of BPA buyouts and business change activities into BAU operations within BPA Policyholder Services. You will also ensure the quality and compliance of our administration processes, contributing to the growth and success of our annuities business.

• Ensure the readiness and quality of BPA administration processes.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Monitor and report on key performance indicators related to BPA administration.
• Conduct regular audits and quality checks to ensure compliance with industry standards.
• Provide training and support to team members on BPA administration best practices.

• Proven experience in BPA administration or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with a focus on quality and accuracy.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and tools.

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We\'ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.