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Customer Service Manager - Reading
Résumé du poste
A recruitment agency is seeking a Customer Service Manager to oversee customer inquiries and administration. This role involves collaborating with management to implement policies and ensure regulatory adherence. The ideal candidate will be proactive, results-driven, and skilled in data analysis, as well as proficient in Excel, PowerPoint, and Microsoft Project. The position offers flexibility with options for remote work.
Qualifications
- Proactive problem solving approach with a positive attitude.
- Performance and results driven mindset.
- Strong skills in Excel, PowerPoint, and Microsoft Project.
- Ability to analyze data and possess good eCommerce sense.
Responsabilités
- Implement policies and procedures in collaboration with management.
- Ensure adherence to regulatory standards and procedures.
- Prepare reports as needed.
- Handle customer inquiries via email and phone.
- Manage associated administration tasks.
Connaissances
Title: Customer Service Manager
Location: Reading / Remote
Salary: £30,000 - £35,000 per annum
A Customer Service Manager is required for one of our client to be based in Reading.
- Working closely with management in the implementation of policies and procedures
- Adherence to regulatory standards and procedures
- Provide reports as required
- Dealing with customer inquiries via email and over the telephone.
- Dealing with all associated administration.
- With a proactive approach to problem solving, have a positive attitude towards things.
- Be performance, achievement and results driven
- Excel, PowerPoint, word, & Microsoft project skills.
- Data analysis skills.
- Good online eCommerce sense.
If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.