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Connect with headhunters to apply for similar jobsPart Time HR & Recruitment Administrator/ Advisor - Teemill
Teemill
HR Shared Service Manager
Job summary
A values-led organisation in Gloucester is seeking an HR Shared Service Manager to lead a newly created HR Shared Services function. This full-time role involves overseeing day-to-day HR operations, managing a team, and ensuring consistent, customer-focused service delivery. Candidates should have proven HR leadership experience, be CIPD qualified, and possess strong knowledge of HR processes and employment legislation. The package includes a salary of £40,000 - £45,000 plus benefits like a pension, holiday allowance, and gym membership.
Benefits
Qualifications
- Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
- Strong knowledge of HR processes, employment legislation and best practice.
- Experience of managing team performance against KPIs.
Responsibilities
- Leading the daily operation of the HR Shared Services Centre.
- Managing performance against agreed KPIs and SLAs.
- Overseeing end-to-end recruitment and screening activity.
Skills
Education
Tools
Artis HR are supporting a values‑led organisation as they create a brand‑new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high‑quality, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the organisation. You'll take ownership of day‑to‑day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer‑focused experience across the full employee lifecycle.
- Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
- Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
- Overseeing end‑to‑end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
- Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
- Building strong relationships with managers and stakeholders across the organisation
- Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
- Contributing to the People senior leadership team, providing insight, reporting and recommendations
- Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
- CIPD Level 5 (or equivalent demonstrable experience)
- Strong knowledge of HR processes, employment legislation and best practice
- Experience of managing team performance against KPIs
- Confidence using HR systems and reporting tools (Workday desirable)
- Strong communication, stakeholder management and problem‑solving skills
- A continuous improvement mindset and customer‑focused approach
This is a full‑time role based in Bristol, with a salary of 40,000 - 45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.
If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.