HR Shared Service Manager

Artis Recruitment; Gloucester; On-site; GBP 40,000 - 45,000; Full time

Job summary

A values-led organisation in Gloucester is seeking an HR Shared Service Manager to lead a newly created HR Shared Services function. This full-time role involves overseeing day-to-day HR operations, managing a team, and ensuring consistent, customer-focused service delivery. Candidates should have proven HR leadership experience, be CIPD qualified, and possess strong knowledge of HR processes and employment legislation. The package includes a salary of £40,000 - £45,000 plus benefits like a pension, holiday allowance, and gym membership.

Benefits

Generous pension

Holiday allowance

Free parking

Subsidised gym

Restaurant

Retail discounts

Qualifications

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
• Strong knowledge of HR processes, employment legislation and best practice.
• Experience of managing team performance against KPIs.

Responsibilities

• Leading the daily operation of the HR Shared Services Centre.
• Managing performance against agreed KPIs and SLAs.
• Overseeing end-to-end recruitment and screening activity.

Skills

Strong communication

Stakeholder management

Problem-solving

Continuous improvement mindset

Education

CIPD Level 5 or equivalent experience

Tools

HR systems

Workday

Job description

Artis HR are supporting a values‑led organisation as they create a brand‑new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high‑quality, efficient and compliant HR service.

This is a newly created role with real scope to shape how HR services are delivered across the organisation. You'll take ownership of day‑to‑day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer‑focused experience across the full employee lifecycle.

Key responsibilities include:

• Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
• Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
• Overseeing end‑to‑end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
• Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
• Building strong relationships with managers and stakeholders across the organisation
• Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
• Contributing to the People senior leadership team, providing insight, reporting and recommendations

Key requirements:

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
• CIPD Level 5 (or equivalent demonstrable experience)
• Strong knowledge of HR processes, employment legislation and best practice
• Experience of managing team performance against KPIs
• Confidence using HR systems and reporting tools (Workday desirable)
• Strong communication, stakeholder management and problem‑solving skills
• A continuous improvement mindset and customer‑focused approach

This is a full‑time role based in Bristol, with a salary of 40,000 - 45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.

If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.