Customer Success Manager à France

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Please note: The role is based in London, United Kingdom. We are also open to candidates willing to relocate to our Amsterdam office!

About Stacks

At Stacks, we're transforming the way finance teams approach one of their most critical processes: the monthly close. For mid to large enterprises, the close is a painstaking, manual effort that pulls finance teams away from strategic initiatives to focus on repetitive, tedious tasks. We believe this needs to change.

Our vision is bold. With the power of AI, we're reimagining the monthly close to be as simple as a single click-providing the most accurate, detailed financial insights on day one of each month. By giving finance teams their time back, we enable them to focus on high-impact, strategic work that drives their companies forward.

Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. Based in the heart of Amsterdam, our office offers inspiring views over the iconic canals. Backed by leading VCs and executives from Stripe, Plaid, and OpenAI, we're ready to reshape the future of finance.

About the Role

Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success team member to join our team in Amsterdam as one of our first CS hires.

In this high-impact role, you'll collaborate closely with our founder to create and execute our GTM strategy at Stacks. If you're excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks.

What You'll Do

• Drive Customer Delight: Take full ownership of driving customer delight by managing every aspect of the CS cycle-from sales support to implementation and renewals-with a focus on mid-market and enterprise tech businesses (300-5,000 employees). You'll regularly engage with senior leadership and C-level stakeholders.
• Consultative support: Dive deep into understanding client needs, offering insights, and building long-lasting relationships through a consultative approach.
• Drive net retention: You will own renewals and NRR expansion for your portfolio of customers
• Product Mastery: Become the expert on our product, mastering every detail to implement our product with customers effectively and handle all client inquiries confidently. You will also be a critical contributor to our product roadmap
• Cross-functional Collaboration: Work closely with product and engineering teams to translate customer feedback into actionable insights, ensuring our product remains aligned with market needs.
• Network Expansion: Build and nurture relationships with CFOs and finance leaders, representing Stacks at industry events across Europe to expand our reach and strengthen our network.
• Strategic Impact: As one of our first CS hires, you'll manage high-impact, strategic customers or help us expand globally by building future CS teams. At Stacks, growth is merit-based-your achievements here have no limits.

What You Need

• 3-7 Years of SaaS Customer Success Experience: Proven track record in a quota-carrying, full-cycle sales role with expertise in prospecting, qualifying, negotiating, and closing deals with mid-market and enterprise clients.
• Product Intuition: Quick to grasp complex products, with the ability to understand our offering in depth and present it with confidence.
• Entrepreneurial Drive: You're motivated by ambitious goals, resilient, and ready to put in the hard work needed to build something from the ground up. You thrive in high-stakes environments, aiming for the highest levels of success.
• Proven Record of Excellence: A history of outstanding performance in previous roles, academics, sports, or other pursuits, showcasing your commitment, grit, and ability to deliver results.
• Adaptability: Flexibility and resilience in a fast-evolving startup environment, with the readiness to adapt as we grow and change.
• Exceptional Communication Skills: Clear, persuasive, and concise verbal and written communication skills to effectively convey complex ideas and strategies.

What's in It for You

• Cutting-Edge Technology: Work at the forefront of the Gen AI revolution.
• Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie.
• Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind.
• Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office.

The Hiring Process

• Step 1: 30-minute screening call with our talent partner (Peter) to discuss your background, motivation, experience, and practical details.
• Step 2: 3 x 30-minute calls with our founder (Albert) and team members to dive deeper into your experience.
• Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks.
• Step 4: Offer!