Senior Customer Success Manager — Growth & Adoption (Remote)

SafetyCulture; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global tech company is seeking a Senior Customer Success Manager to enhance their SaaS platform user experience. This role focuses on building relationships with customers, driving growth strategies, and ensuring client satisfaction. The ideal candidate has prior experience in customer success, preferably in the construction or logistics industries, and demonstrates a passion for problem-solving and customer advocacy. Enjoy a flexible work environment with opportunities for personal development and substantial company equity.

Benefits

Equity with high growth potential

Flexible working arrangements

Professional training and development opportunities

In‑house Culinary Crew

Subsidised fitness programs

Quarterly celebrations and team events

Qualifications

• Prior experience as a Customer Success Manager for a SaaS product.
• Deep experience in construction, manufacturing, logistics, or infrastructure.
• Ability to coach and mentor others.
• Experience leveraging data to inform strategies.
• Passionate about building lasting relationships.
• Enjoy a dynamic scale-up organization.

Responsibilities

• Manage a book of business to ensure retention and growth.
• Identify growth opportunities through problem-solving.
• Build strong relationships with stakeholders.
• Execute strategies to retain and grow customers.
• Align results to business outcomes and establish ROI.
• Deliver training and best practices to customers.
• Understand product functionality and leverage it.
• Advocate for customer needs internally.

Skills

Customer Success Management

Data Analysis

Persuasion Skills

Presentation Skills

Active Listening

Job description

A global tech company is seeking a Senior Customer Success Manager to enhance their SaaS platform user experience. This role focuses on building relationships with customers, driving growth strategies, and ensuring client satisfaction. The ideal candidate has prior experience in customer success, preferably in the construction or logistics industries, and demonstrates a passion for problem-solving and customer advocacy. Enjoy a flexible work environment with opportunities for personal development and substantial company equity.