Strategic Customer Success Manager, SaaS Growth

Algolia; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm based in Greater London is seeking an experienced Customer Success Manager. This role involves driving customer onboarding, adoption, and retention, while also offering training and strategic recommendations to optimize platform use. Ideal candidates should have 2-3 years of experience in customer success or account management, with strong relationship and communication skills. The company promotes a flexible workplace strategy, allowing for remote or hybrid work arrangements. If you share our values and enthusiasm for building world-class technology, we want to hear from you.

Benefits

Flexible workplace model

Autonomy to choose work location

Qualifications

• 2 - 3 years experience in customer success, account management, or project management.
• Experience with a portfolio of accounts and a highly technical product.
• Ability to influence and communicate effectively at all levels.

Responsibilities

• Drive onboarding and adoption of customers.
• Conduct product trainings to enable users.
• Provide recommendations to optimize customer platform use.

Skills

Relationship management

Problem-solving

Presentation skills

Communication

Time management

Education

Relevant work experience in customer success or related fields

Job description

A leading technology firm based in Greater London is seeking an experienced Customer Success Manager. This role involves driving customer onboarding, adoption, and retention, while also offering training and strategic recommendations to optimize platform use. Ideal candidates should have 2-3 years of experience in customer success or account management, with strong relationship and communication skills. The company promotes a flexible workplace strategy, allowing for remote or hybrid work arrangements. If you share our values and enthusiasm for building world-class technology, we want to hear from you.