Back Office jobs in United Kingdom

An exciting opportunity has arisen to join our National Back Office team. National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations. The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service. The role contributes to delivering efficient and timely services against agreed service levels, to NHS and non‑NHS organisations in a fast‑moving environment. The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act and Privacy, Transparency and Ethics policies and procedures.

• Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
• Investigating and resolving complex PDS data quality incidents and service requests reported by NHS‑wide organisations.
• Managing NHS numbers and medical records.
• Identifying service improvements and feeding these into the change management process.
• Providing training and support to new and existing staff.
• Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad‑hoc tasks in support of service improvements.
• Handling personal and sensitive data in accordance with data protection legislation.

The NHS England board has set out the top‑level purpose for the new organisation to lead the NHS in England to deliver high‑quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
• Optimising the use of digital technology, research, and innovation.
• Delivering value for money.

We operate within a hybrid working environment, with an expectation of some office presence. There may be ad hoc / occasional travel to Leeds, London, and other locations.

• Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
• Investigating and resolving complex PDS data quality incidents and service requests reported by NHS‑wide organisations.
• Managing NHS numbers and medical records.
• Identifying service improvements and feeding these into the change management process.
• Providing training and support to new and existing staff.
• Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad‑hoc tasks in support of service improvements.
• Handling personal and sensitive data in accordance with data protection legislation.

• Accountable for ensuring quality and timeliness performance indicators are met.

Required to communicate regularly and maintain good relationships with:

• Colleagues within other Platforms teams (e.g. Demographics, PCRM, NHS App and Login)
• Primary Care Support England/Wales
• NHS Central Register Scotland
• Northern Ireland National Back Office
• Other Spine users e.g. GP Practices, Trusts, Maternity Units etc

Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Please note that the reason for the fixed term of this contract is a short term vacancy. The advert closes on Tuesday 4 Nov 2025.