Customer Success Manager

Fabric Recruitment Ltd; South Derbyshire; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading technology solutions provider is looking for a Customer Success Manager to enhance customer experience and ensure successful onboarding of their systems. The role requires travel across the UK to install and configure hardware and provide hands-on training to end users. Ideal candidates will have strong SaaS onboarding experience, excellent problem-solving skills, and a full UK driving license. A competitive salary with additional bonuses related to customer success is offered.

Benefits

Competitive base salary

Bonus on each customer success

Quarterly company team bonus

Commission on upsells and setups

Qualifications

• Very confident in face-to-face customer environments.
• Strong SaaS onboarding experience (can be trained).
• Ability to train end users with varied technical ability.
• Problem-solving mindset.
• Full UK driving licence (essential due to site travel).

Responsibilities

• Travel to customer sites across the UK.
• Install company hardware where required.
• Configure the business system on-site.
• Deliver hands-on training to staff and drivers.
• Provide go-live day and post support.
• Gather feedback for the development team.

Skills

Customer engagement

SaaS onboarding

Training delivery

Problem-solving

Job description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

This role suits someone who prefers

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

About you

• Very confident in face‑to‑face customer environments
• Strong SaaS onboarding experience (can be trained)
• Ability to train end users with varied technical ability
• Problem‑solving mindset
• Not management‑focused – purely delivery‑focused but self‑managed
• Full UK driving licence (essential due to site travel)

Additional Information/Benefits

• Competitive base salary in line with skills and experience
• Bonus on each customer success
• Quarterly company team bonus
• Commission on upsells, sole demos and setups etc.