Field Customer Success Manager: Onsite Training Onboarding

Fabric Recruitment Ltd; South Derbyshire; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading technology solutions provider is looking for a Customer Success Manager to enhance customer experience and ensure successful onboarding of their systems. The role requires travel across the UK to install and configure hardware and provide hands-on training to end users. Ideal candidates will have strong SaaS onboarding experience, excellent problem-solving skills, and a full UK driving license. A competitive salary with additional bonuses related to customer success is offered.

Benefits

Competitive base salary

Bonus on each customer success

Quarterly company team bonus

Commission on upsells and setups

Qualifications

• Very confident in face-to-face customer environments.
• Strong SaaS onboarding experience (can be trained).
• Ability to train end users with varied technical ability.
• Problem-solving mindset.
• Full UK driving licence (essential due to site travel).

Responsibilities

• Travel to customer sites across the UK.
• Install company hardware where required.
• Configure the business system on-site.
• Deliver hands-on training to staff and drivers.
• Provide go-live day and post support.
• Gather feedback for the development team.

Skills

Customer engagement

SaaS onboarding

Training delivery

Problem-solving

Job description

A leading technology solutions provider is looking for a Customer Success Manager to enhance customer experience and ensure successful onboarding of their systems. The role requires travel across the UK to install and configure hardware and provide hands-on training to end users. Ideal candidates will have strong SaaS onboarding experience, excellent problem-solving skills, and a full UK driving license. A competitive salary with additional bonuses related to customer success is offered.