Senior Enterprise Customer Success Manager - AI-Driven ROI

Story Terrace Inc.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A transformative AI company in the UK seeks a Senior Customer Success Manager to manage strategic enterprise accounts and drive measurable ROI for clients. You will work closely with the Head of Customer Success and play a crucial role in shaping the future of Customer Success at the company. With responsibilities including customer onboarding, relationship management, and collaboration across teams, this is an opportunity to join a high-impact role in a rapidly growing sector.

Benefits

Competitive salary

Commission

Equity

Qualifications

• 4+ years of proven Customer Success experience in Enterprise SaaS (B2B).
• Experience managing six-figure ACV accounts with measurable success.
• Strong client-facing skills and ability to build relationships at senior levels.

Responsibilities

• Lead customer onboarding for smooth implementation.
• Manage a portfolio of enterprise accounts ensuring adoption and retention.
• Collaborate with cross-functional teams to deliver a seamless customer journey.

Skills

Customer Success experience

Client management

Technical workflow navigation

Analytical mindset

Tools

CRM tools

Job description

A transformative AI company in the UK seeks a Senior Customer Success Manager to manage strategic enterprise accounts and drive measurable ROI for clients. You will work closely with the Head of Customer Success and play a crucial role in shaping the future of Customer Success at the company. With responsibilities including customer onboarding, relationship management, and collaboration across teams, this is an opportunity to join a high-impact role in a rapidly growing sector.