First-Ever Enterprise Customer Success Manager (London)-Build & Grow

Develop; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A digital engineering consultancy in London seeks a Customer Success Manager to ensure exceptional service delivery for key clients. The role involves managing significant accounts, driving customer adoption, and liaising between clients and technical teams. Candidates should have experience in financial services or SaaS, strong communication skills, and a proactive approach to developing a customer success team. Offering a competitive salary of £50,000–£60,000 plus bonus.

Qualifications

• Proven experience managing large accounts, ideally within financial services or SaaS.
• Background with consultancies or digital solution providers.
• Comfortable analysing and managing success metrics.

Responsibilities

• Act as the primary point of contact for enterprise clients.
• Map accounts to identify growth opportunities.
• Drive customer adoption and retention.
• Develop and maintain customer success dashboards for leadership visibility.

Skills

Account management

Technical acumen

Communication skills

Organizational skills

Stakeholder management

Data analysis

Job description

A digital engineering consultancy in London seeks a Customer Success Manager to ensure exceptional service delivery for key clients. The role involves managing significant accounts, driving customer adoption, and liaising between clients and technical teams. Candidates should have experience in financial services or SaaS, strong communication skills, and a proactive approach to developing a customer success team. Offering a competitive salary of £50,000–£60,000 plus bonus.