Remote Product Adoption & Success Manager

BlueOptima; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global software organization in the UK is looking for a Product Success Manager to enhance product adoption and drive user retention. The role involves collaborating with various teams, communicating product value, and providing technical training to enterprise customers. Ideal candidates have 4+ years in Technical Customer Success within a B2B SaaS context and strong analytical skills. Embrace a culture of innovation and be part of a diverse team focused on maximizing value in software engineering.

Benefits

32 days of holidays

Work from Home Equipment allowance

Flexible Work from Home

12 Weeks Paid Maternity and Paternity Leave

Cycle2work scheme

Qualifications

• 4+ years in Technical Customer Success or similar roles in B2B SaaS.
• Ability to understand developer-focused products and analytics.
• Experience in defining and tracking metrics like WAU and Churn.

Responsibilities

• Own product health, adoption metrics, and user retention strategies.
• Collect and analyze user feedback for product improvements.
• Deliver advanced technical training for enterprise clients.
• Translate technical value into business outcomes for renewals.

Skills

Technical analytics understanding

Exceptional communication skills

Quantitative success metrics tracking

Job description

A global software organization in the UK is looking for a Product Success Manager to enhance product adoption and drive user retention. The role involves collaborating with various teams, communicating product value, and providing technical training to enterprise customers. Ideal candidates have 4+ years in Technical Customer Success within a B2B SaaS context and strong analytical skills. Embrace a culture of innovation and be part of a diverse team focused on maximizing value in software engineering.